30-day free returns
You may request a free return within 30 days of receiving your order. Contact Oracer first so we can provide a prepaid return label and return instructions. Please do not send an item back before your return is approved.
What to include
Provide your order number or proof of purchase, the product model, and the reason for the return. Return the item in the same condition you received it, with its original packaging.
Damaged or incorrect items
Inspect your order when it arrives. If it is defective, damaged, or not what you ordered, contact us promptly so we can make it right.
Refunds
After receiving and inspecting your return, we will confirm whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post the refund. Contact us if more than 15 business days have passed since approval.
Exchanges and other purchase channels
For an exchange, contact us to arrange a return and place a new order. Purchases made through Amazon or another retailer follow that retailer’s return process; Oracer can still help with product support and warranty questions.
Your statutory rights
Nothing in this policy limits rights provided by applicable consumer law. For eligible EU deliveries, the statutory 14-day cancellation right also applies.
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