Information you share
We collect information needed to process purchases and respond to you: contact and delivery details, order information, and information you provide in support or warranty forms. Optional product satisfaction feedback helps us understand your experience. Do not send payment-card details through support forms.
How we use it
We use this information to fulfill orders, provide support, record warranty registrations, communicate about your requests, prevent fraud, and meet legal obligations. Warranty registration does not depend on agreeing to marketing.
Marketing preferences
The US warranty form includes a marketing-email option that can be unchecked. We record the submitted preference with your registration. Promotional messages are separate from order, support, and warranty communications. You can unsubscribe from marketing messages or contact us to change your preference.
Shopify and service providers
Our store uses Shopify for ecommerce services. Information may be handled by providers needed for payment processing, delivery, email, and customer support. Information may be processed outside your state or country.
Cookies and browsing information
Shopify and enabled store services may collect device, browser, network, and interaction information using cookies or similar technologies. Your browser settings and available store privacy controls can help manage these technologies.
Retention and your choices
We keep information for as long as needed to support orders and warranties and meet legal requirements. Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information. Contact Contact our support team to make a request; we may need to verify your identity.
Policy changes and contact
We may update this policy as our services change. For privacy questions, contact Contact our support team.
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