Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
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FAQs
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Frequently asked questions
Have questions? We’re here to help
How long does it take to complete an order?
Once your order is placed, Amazon MCF automatically handles fulfillment, ensuring a smooth and fast process. Standard delivery times typically range from 2 to 5 business days, with expedited shipping options available for faster delivery.
Can I inspect the goods before receiving them?
Unfortunately, since our products are fulfilled by Amazon MCF, it's not possible to inspect the goods before receiving them. However, if there are any issues with your order once it arrives, we offer easy returns and customer support to ensure your satisfaction.
What should I do if there is a problem with my custom order?
If there's a problem with your order, please contact our customer support team right away. We’ll work with Amazon MCF to resolve any issues, whether it's a missing item, damage during shipping, or something else. We're committed to ensuring you're completely satisfied and will assist with returns, replacements, or refunds as needed.
How long does shipping usually take?
Shipping times typically range from 5 to 8 business days, depending on your location and the shipping method chosen at checkout.
How can I track my order's shipping status?
Once your order is processed and shipped through Amazon MCF, you will receive a confirmation email with a tracking number. You can use this tracking number to check the real-time status of your shipment on the Amazon website or the carrier's tracking page. If you have any issues, feel free to reach out to our customer support team for assistance.
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